Frequently Asked Questions about:


Is tracking available for my order?

For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates at Once your order is marked as “delivered” on that page, it may take an additional 2-3 business days for the parcel to be delivered.  

If your order is shipping outside of the U.S., tracking updates may stop once the order either leaves the US or arrives in the destination country. Once the package arrives in the destination country, it should arrive in about 2-4 weeks. 

Why doesn't my tracking number work?

Tracking numbers are only available for domestic customers and some other countries -- you can check tracking updates for your order at Tracking information is typically only viewable in the first 120 days after an order has shipped.

For orders shipping out of the US, the tracking info for your order may only show tracking updates until your order leaves the US or arrives in the destination country. Once your order reaches that point, we estimate that it should take another 2-4 weeks for final delivery.

If you’re not seeing any tracking updates for your order, we recommend checking any alternate tracking numbers listed on the shipment details of the tracking page. Sometimes, 3rd party tracking websites can pull more information for an order. 

If you think your order might be lost, check out “My order shipped but never showed up! Where is it?” in the Returns, Refunds, & Replacements section of this FAQ.

I never got a shipping confirmation or tracking number. What should I do?

If you don’t see a shipping confirmation email, check your spam folder - these emails sometimes get caught there. You can add to your address book or email contact list to prevent this in the future.

No luck? Take a moment to check if you have any pre-order or backorder items in your order - the product pages for these items will show the estimated date they will ship. 

STILL no luck? Contact us and we’ll be happy to help!