Frequently Asked Questions about:

Shipping

I need to change my shipping address!

If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible.

We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to an incorrect address, we can process a reshipment to a new address for a second shipping fee.

Do you ship to my country/school/small town/etc?

If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**

**Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northern Marshall Islands, and Palau. 

Can you ship to my address if it is written in a language other than english?

We’re not able to print shipping labels with non-English characters and our system may also have trouble with accented characters. We recommend entering your shipping address pre-translated, or send us the translation so we can make sure it is as accurate as possible

How much does shipping cost?

Shipping is based on weight and delivery address, so our system won't know how much your shipping will be until items are added to your cart and a shipping address is entered. 

To calculate shipping, add the items to your cart and enter an address - our system will do the rest!

Can you split my order into multiple shipments? Can you ship my pre-order item separately from the rest of my order?

We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship.

How long will it take for my order to be packed and leave the warehouse?

Generally, it takes about 1-3 business days for us to pack and ship an item. That said, quite a few items in the Pizzamas shop are preorder items, so refer to your order confirmation for the most accurate timelines. You’ll also receive a shipping confirmation as soon as your order leaves our warehouse.

We ship orders every afternoon, Monday through Friday, excluding U.S. holidays. Orders placed near the end of the week or during the weekend may ship early the following week if there are no preorder items in the order.

If your order contains any pre-order or backorder items, your order will ship once all the items are ready to ship.

How long will my order take to get to me after it leaves the warehouse?

For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-10 business days once your order has left our warehouse. 

For orders shipping outside of the United States, the delivery estimate is 2-6 weeks once your order has left our warehouse. This can depend on the total shipping distance (from Montana, USA) and the customs regulations/procedures in the destination country. 

Is expedited shipping available?

Yes! For domestic orders, we offer UPS Ground, UPS Three-Day Select, UPS 2nd-Day Air, and UPS Next-Day Air services! For international orders, we offer UPS WorldWide Expedited which will ship anywhere in the world (except Canada). For orders shipping to Canada, UPS Standard is the only expedited shipping option available.

Orders placed after 5 p.m. EST will not be processed until the following business day.

Shipping times are listed in business days -- holidays and weekends do not count. For example, if you order with UPS 2-Day shipping on Thursday before 5 p.m. EST, it will be delivered the following Monday (Friday is day 1 and Monday is day 2).

We strongly advise against ordering any pre-order or backorder items alongside in stock merch you'd like to have shipped via expedited shipping services. We are unable to pack and ship orders until all items in the order are available, including any pre-order or backorder items.

Will I have to pay customs/import taxes or additional fees when my order arrives?

If your order is being shipped outside of the U.S., you may be charged additional import fees and customs when your order arrives. We recommend being aware of the import/customs regulations in your country before placing your order. Please note that some carriers may charge an additional handling fee for processing tax payments at the time of pick-up or delivery.

When we list the value on customs forms, we do not include shipping costs, only the cost of the actual item. 

We are not able to reimburse for customs fees, import taxes or additional handling fees that carriers may require at the time of delivery/pick-up.

I’m sending my order as a gift to an address outside of the US. Can you mark the order as a gift to waive the customs fees?

We are unable to ship your order as a gift with a value of $0 - even if you are intending to give the item(s) as a gift to someone else - as we must adhere to customs laws and fill out each customs form completely and correctly. If we do not properly fill out these forms, the shipment may be returned to us and/or we may be prohibited from shipping to that country.