Generally, it takes about 1-3 business days for us to pack and ship an item. That said, quite a few items in the Pizzamas shop are preorder items, so refer to your order confirmation for the most accurate timelines. You’ll also receive a shipping confirmation as soon as your order leaves our warehouse.

We ship orders every afternoon, Monday through Friday, excluding U.S. holidays. Orders placed near the end of the week or during the weekend may ship early the following week if there are no preorder items in the order.

If your order contains any pre-order or backorder items, your order will ship once all the items are ready to ship.

For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. Once your order is marked as “delivered” on that page, it may take an additional 2-3 business days for the parcel to be delivered.  

If your order is shipping outside of the U.S., tracking updates may stop once the order either leaves the US or arrives in the destination country. Once the package arrives in the destination country, it should arrive in about 2-4 weeks. 

Yes! PayPal, banks, and credit card companies do all the converting. However, please be aware that you may be charged a currency exchange fee, depending on the policies of your financial institution.

Orders are eligible for refunds and replacements within 6 months from the order date. After 6 months, the order is locked and archived in our system and is no longer eligible for a refund or a replacement. Shipping fees are non-refundable.

For returns, we can accept an item sent back for a refund of the purchase price of the item (if any discounts were applied, the refund will reflect the discounted price, not the full price).

Due to inventory management and the policies we have with creators for their commission, we are unable to process direct exchanges of merchandise. We can accept a return for a refund (see above), and then you can place a new order for the item/size/color/cut that you prefer.

Contact us with the order number (or reply to your order confirmation email) as soon as you decide to cancel your order! As long as the order has not yet shipped, we can cancel an order for a full refund.

If the order has already shipped, we won’t be able to cancel it. However,  we can offer a refund of the item(s) minus the shipping fee upon return of the merchandise.

Most of the shirts we use are Next Level Apparel or Bella + Canvas shirts.  Occasionally a shirt is printed on American Apparel, Gildan, or other brands. This information will generally be included in the product description. To be sure that the size you are ordering is the correct one, a size chart is included on every product page that designates the brand of apparel. 

The majority of our shirts are 100% cotton, and some may be cotton/polyester blends. We try to list fiber content for all apparel on the product page. If there is a specific piece of apparel you want to know more about and the info isn’t in the description, feel free to contact us and let us know the name of the product you would like additional details about! We’ll let you know and update the product description.